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Home > Customer Service
Order Processing - Shipping Policy
Express shipping available. Next Day -
Second Day - Three
Day
We now ship to Canada. 
Military - APO/FPO addresses are welcome.
Estimated
Shipping (UPS Ground) cost for all Continental U.S. orders |
Order Amount
|
Shipping Cost
|
under $20.00
|
$5.95 to $6.95
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$20.01-$74.99
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$6.95 to $8.95
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over $75.00
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Free Shipping
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Additional shipping charge to Alaska, Canada, Hawaii, Puerto
Rico & Military APO/FPO addresses.
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Your credit card will not be charged until your order is shipped.
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Return Policy
Please call 1-800-748-6535 (M-F) 8:00am - 5:00pm pacific for a
return authorization.
Return any item for any reason within 30 days from date shipped. We
will gladly exchange it or give you a full refund (less shipping)
whichever you prefer. We are not responsible for return shipping or
charges.
Defective items may be returned for replacement only within 30 days.
After 30 days, the defective item can be repaired or replaced by the
manufacturers of the item within the warranty period of the product.
Returns must have copy of sales receipt, all packaging, parts,
accessories, warranty cards, instructions, etc.. The merchandise and
packaging must be in new condition without any tape added to the
original merchandise container. Returns must be packed inside a
shipping box. If these guidelines are not met merchandise may be
refused, shipped back to the customer or a restocking fee.
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Canada Shipping & Return Policy
Please note that "Free Shipping" only applies to US residents
living in the lower 48 States. All Canadian customer orders are
shipped EMS Global Express Mail or USPS Priority International Mail.
Defective items may be returned for replacement only within 30 days.
Customer is responsible for shipping charges. After 30 days,
the defective item can be repaired or replaced by the manufacturers of
the item within the warranty period of the product.
Shipping charges are non-refundable.
Shipping costs DO NOT INCLUDE DUTIES AND CUSTOMS FEES, these are
the customers responsibility.
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5 Easy Ways to Order
- Online Shopping Cart - 24 hours per day, everyday. Order
when it's convenient for you.
All online orders are processed within 24 hours of receipt. Our
store is safe and secure for your ordering convenience. For
your convenience, you may pay with Visa, MasterCard, American
Express, Govt. IMPAC Card or Purchase Order.
- By Phone - 800-748-6535 (Monday - Friday 8 AM - 5 PM PDT)
A helpful and knowledgeable Account Manager will walk you through
the ordering process.
- By Mail
Fill out the order form in its entirety so we can fill your order
promptly. Enclose check, money order, or credit card information.
Please sign the order form if using a credit card. We do not accept
COD orders.
- By Fax - 916-923-2835
- On Account with Purchase Orders
Establish an account with Image Supply, simply call us anytime with
an order and we will bill you Net 30. Supply your Accounts Payables
information, include your PO number, and either fax over your order
or use our online shopping cart.
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Support
Brother: www.brother.com
.
Download owner's manual's & software. P-Touch Tech Support call
877-478-6824
Casio: www.casiousa.com
.
Download owner's manual's & software. Casio Tech Support
800-634-1895
Dymo: www.dymo.com .
Download owner's manual's & software. Dymo Tech Support call
203-588-2500
Kroy: www.kroy.com .
Download software. Kroy Tech Support call 800-347-5769
K-Sun: www.k-sun.com .
K-Sun Tech Support 800-622-6312
Monarch/Paxar www.paxar.com
.
Monarch Repair 800-214-0872
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Check out our
specials page.
We offer new and refurbished label makers, CD/DVD title printers and PC
label printers at GREAT PRICES. |
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